1111 Water Street
Elko, NV 89801
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Established in 1962 with one shop in Seattle, Wash., today Glass Doctor® offers complete glass repair, replacement and services to the residential, automotive, and commercial markets at more than 270 locations in the United States and Canada. Glass Doctor began franchising in 1977 and in 1998 joined The Dwyer Group, Inc., an international franchisor of service industry companies. At that time the company’s corporate headquarters relocated to Waco, Texas. Now there are more than 180 Glass Doctor franchise owners across the United States and Canada ready to serve you.
Keep up with Glass Doctor through our press releases, stories and periodic updates. For information, or to arrange an interview with the president of Glass Doctor, please contact our media department at 254-537-0649 or PR@dwyergroup.com.
For inquiries or appointments, feel free to contact your local Glass Doctor.
Begin your new and exciting career path as a glass specialist today. Start your journey with Glass Doctor by completing of our online application.
Code of Values
Glass Doctor is now one of seven service brands owned by The Dwyer Group. Each brand shares a Code of Values and culture to live by, which not only outline how we work in a professional environment, but also how we live our daily lives.
We live our Code of Values by ...
… treating others as we would like to be treated.
… listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
… responding in a timely fashion.
… speaking calmly, and respectfully, without profanity or sarcasm.
… acknowledging everyone as right from their own perspective.
… making only agreements we are willing, able and intend to keep.
… communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
… looking to the system for correction and proposing all possible solutions if something is not working.
… operating in a responsible manner: "above the line."
… communicating honestly and with purpose.
… asking clarifying questions if we disagree or do not understand.
… never saying anything about anyone that we would not say to him or her.
… continuously striving to maximize internal and external customer loyalty.
… making our best effort to understand and appreciate the customer’s needs in every situation.
Having Fun in the Process!
Our GuaranteeBecause Glass Doctor® specializes in mobile service, its custom-designed service vehicles carry complete inventory and supplies. The company's skilled specialists can provide service almost anywhere, allowing most installations to be completed within 24 hours of the customer's service call. The Glass Doctor team of professionals offers emergency services seven days a week. Emergency services include immediately securing broken windows and doors with plywood, measuring openings for new glass, and rush ordering glass from preferred suppliers. Whether the on-site call is an emergency or not, Glass Doctor service specialists will treat their customers' homes and businesses with respect. For example, service specialists wipe their feet on special Glass Doctor mats before entering, wear shoe covers while inside the home or business, and remove glass and excess materials upon leaving.
Glass Doctor retail stores offer the same attention to extraordinary service. Due to their controlled conditions, the stores offer vehicle glass services the mobile service specialists may not be able to complete on site. Retail store representatives can assist customers in selecting the right glass for their homes, such as energy-saving insulated glass, low-maintenance glass, tinted glass, entry door glass, mirrors, shower enclosures, and decorative glass.